FAQ

THE ITEMS I WANT TO ORDER ARE MISSING FROM THE STORE. WILL THEY APPEAR IN THE FUTURE?

Our sales policy is small, short series, which very often disappear from the store in a few days. Most of the models, however, we systematically sew and most likely, within a few months they will reappear on sale. You have to look and “hunt” 🙂 It is also a good idea to add the product (remember to add the selected product along with your size!) to OBSERVED; as soon as it is back in stock, you will receive an automatic email from us about availability.

ARE THE LEGGINGS STRETCHY?

Yes, the leggings are sewn from a stretch fabric that fits very well against the skin. NOTE: Just because they are stretchy doesn’t mean you can order a smaller size and expect them to stretch! ALWAYS order the correct size! It’s crucial that the leggings fit beautifully and that you feel great in them!

If you are unsure about sizing, take a peek at the article: “How to choose leggings to fit your figure?”.

If you still have doubts – write to us! We will help you as much as we can 🙂

HOW TO GET A DISCOUNT FOR A REVIEW?

After receiving the ordered product, you will receive an email from us asking for feedback 🙂 You can add an opinion on the page of the given product, in the OPINIONS tab. Do not worry if your review is not immediately visible. It is waiting in our system for approval, then it will only appear on the site. We try (!) to accept the reviews you add on a regular basis.

After adding reviews, the system will send you an individually generated -15% discount code within 3 days (discount does not include pre-sale products!). You have 3 months to use it. Didn’t get the code? Check if it landed in SPAM….

You can also always write two words of feedback on our Facebook funpage and on Google – no prizes here anymore. 😉 It will be just very nice for us, and more buyers, always happy to benefit from the opinions of others.

DOES THE REVIEW DISCOUNT ALSO INCLUDE PRE-SALE PRODUCTS?

No, NEW in pre-order is already covered by -10% discount, additional discount for review here does not work.

DO YOU DO PROMOTIONS AND SALES?

Sometimes we do small promotional actions, for example, before Christmas or seasonally discount a product. But! We do not do really big sales and promotions!… Unfortunately, quality goes hand in hand with price, and the production of our leggings and sweatshirts is not cheap… Artists also do not design pro publico bono…. 😉

We recommend following our fb and IG – there information about current promos (usually in the form of codes 5 -10 -15%) appears.

The biggest promotional action of the year, we run periodically on Black Friday. Well, and you have codes for reviews 🙂

HOW LONG DO YOU HAVE TO WAIT FOR PRE-SALE PRODUCTS?

Usually the waiting time for production is 2 weeks. We try to make this time as short as possible, but sometimes (with less capacity at the sewing rooms e.g. during the holiday season or around Christmas) it extends by a few days. Here, we always ask for a moment of patience and understanding – the creation of a finished product, which then beautifully packaged goes to your paws, consists of a lot of processes….

WHY ARE MANY MODELS AND SIZES UNAVAILABLE ON THE STORE?

Each of our models is a small work of art – designed and signed by the best Polish tattoo artists. Our series are small and stitched in limited quantities.

Most of the models, however, we are systematically sewing and most likely, within a few months they will again appear on sale. You have to look and “hunt” 🙂

LEGGINGS / BRA / SWEATSHIRT ARE TOO SMALL / TOO BIG – HOW CAN I MAKE AN EXCHANGE FOR ANOTHER SIZE?

No problem! If the product is new and unworn, we can exchange it 🙂 You have 14 days to decide whether to exchange it or not.
It’s best if you first let us know you want to exchange by email(sklep@rebelskin.pl). We’ll work out together what we’re exchanging it for (if the product is available). You can exchange your product for a different size or (if available) for a different model. We can also, exchange your product for an unlimited discount code of the equivalent of the product – use it when you want and how you want.

Remember, write to us, we will always try to find a solution.

Send the exchanged product back to us (preferably via any courier company or InPost):

REBEL SKIN
Orląt Lwowskich Street 12/15
41-902 Bytom
tel 608033003


or parcel machine: BYT11A (126 WITCZAKA St., BYTOM)

and attach to the package a completed return/exchange form from our website.
You will find the form downloadable in pdf here:
https://rebelskin.pl/zwroty-i-wymiany/

HOW DO I RETURN A PRODUCT?

You have 14 days to return the product, if any.
( * Return (or exchange) is possible for unused, undamaged and complete goods (the pet on the tag is an integral part of the product!). Do not cut off the animal (hangtag) if you are not sure that you want to keep the product. You received the product with the animal – return the product with the animal.)
We recommend using InPost or any courier company. Returning products via the Polish Post Office often unnecessarily prolongs the process and causes unnecessary frustration (for you and us)….

NOTE: Address for returns and exchanges:

REBEL SKIN
Orląt Lwowskich Street 12/15
41-902 Bytom
tel 608033003


parcel machine: BYT11A (126 WITCZAKA St., BYTOM)

As we want to improve the products all the time, we will be very pleased if you give a reason for the return (although of course you don’t have to)

WILL THE MODEL IN QUESTION APPEAR IN A HIGH-WAISTED VERSION?

There are still heated discussions on this topic 🙂
The classic model (low-cut) and the PREMIUM model (high-cut) are two, completely different CONSTRUCTIONS. The artist, when designing, makes it for a specific cut from the beginning – classic: the whole area of the legs and buttocks to be filled with the design; PREMIUM: only part of the leg! (the ass is black, cut off!). So it is not possible to swap one for the other 🙂

For more on this, read the article “About tattoos and designs on Rebel Skin” on our blog:
https://rebelskin.pl/o-tatuazach-projektach-na-rebel-skin/

IS IT POSSIBLE TO “RESERVE” A PRODUCT?

The only option to “reserve” a product, is to buy it already in pre-sale 🙂 Sometimes we also throw in a pre-sale (based on your reservation requests) for products which are very popular, but temporarily unavailable, or products which have not been available for a long time.

For example, we order a stitching, we know that the product will be here in two weeks, and we put it on sale so that you can get your dream leggings / sweatshirt in advance. 🙂

DO YOU HAVE A STATIONARY STORE?

We do not have a stationary store, only an online one.

The address from the KRS and from the footer on Mickiewicza 29 in Kato, is just the address of our office.

CAN I ADD AN ADDITIONAL PRODUCT IF THE ORDER IS STILL IN REIFICATION? HOW DO I DO IT SO THAT I DON’T INCUR THE SHIPPING COST TWICE?

As long as your order has the status of “in progress” you can safely combine it with a new, different order. Make another order, as normal, by checking in the delivery options ADD TO MY OTHER ORDER (then you will not be charged a second time); in the notes to the order, please indicate that you want to combine it with your previous order (here – your order number).